This section deals with conditions relating to the sale of products by Nethergate Brewery to you through the website or our shop and tap room.
When you place an order to purchase a product from the website we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you and a binding contract between us on these terms and conditions will be concluded. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
PRICING AND AVAILABILITY
We list availability information for products sold by us on the website. There may be situations when your size (clothing) may be shown online as in stock, when in fact it has sold out at head office. In this case you will be contacted and made aware at our earliest opportunity (weekdays only) and you can either wait for the item to come back into stock or you can request a refund. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such though we will try to meet them wherever possible. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. There are no weekend deliveries available. All prices are inclusive of VAT unless stated otherwise.
ACCEPTING DELIVERY OF THE GOODS
We will deliver the goods to you at the delivery address you specify in your order. It is your responsibility to ensure that this information is accurate.
Delivery prices are available for England, Wales, Scotland, Northern Ireland, Dublin, Eire, Isle of Man, Isle of Wight, Scottish Offshore & Channel Islands. Delivery to other destinations may be possible, please contact us on 01787 377087 for postage costs and orders.
If the courier is unable to deliver the goods when they call, they will likely leave you a card to let you know how to arrange re-delivery, or collection from their local depot. We may attempt to contact you on the contact details that you provide, and can arrange for a further attempt at delivery of the goods to the address originally specified or, at your request, to an alternative address, provided that the alternative address is within the same delivery price zone. We will not charge for a single additional attempt at delivery, but we reserve the right to charge for any additional costs for delivery beyond this second attempt. In the event that we are unable to deliver the goods, you will have a period of 10 days from our first delivery to collect the goods from the couriers depot or to arrange re-delivery, after which the goods will be returned to us and the order cancelled. We will refund you the purchase price of the goods, less our delivery costs as set out in your order.
RETURNS/GUARANTEES POLICY NO QUIBBLES GUARANTEE
Our returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is defective or you’ve had a change of heart, you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
How do I return an item? Simply call us on 01787 377087, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
FAULTY OR DEFECTIVE ITEMS:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.
CHANGE OF HEART/WRONG SIZE:
Goods returned to us because of a change of heart, or the wrong size, must be unused and in perfect, re-saleable condition (including product packaging, etc if applicable), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charges. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase.
Under the Consumer Contracts Regulations (2013), customers that cancel a contract for purchase of an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. The refund of the cost of delivery will be for the basic delivery cost, if you paid for any enhanced services such as Saturday delivery, you will only receive the basic cost of delivery. If the item(s) returned is part of a larger order, then no delivery charge is refunded unless the full order is returned. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
We are unable to accept returns of perishable goods.
RETURNING A GIFT:
We are happy to exchange faulty or defective products that have been sent as a gift.. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
ITEMS LOST IN TRANSIT:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
REFUNDS, REPLACEMENT AND EXCHANGES:
Refunds, replacements or exchanges are usually processed within 14 days of receipt of the returned item(s) by Nethergate Brewery. Any refund will be made in the same form of payment that was used to make the initial purchase. Please note, in all instances Nethergate Brewery shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order/subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We may use this information to liaise with you about your transaction.
Users may, however, visit our Site anonymously.
We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilised and other similar information.
HOW WE USE COLLECTED INFORMATION
Nethergate Brewery collects and uses Users personal information for the following purposes:
To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
To personalise user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site - We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions - We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature - To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails - The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.
When you click on links on our store or site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
COMPLIANCE WITH CHILDREN\’S ONLINE PRIVACY PROTECTION ACT
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
By using this site and our online shop, you represent that you are at least the age of 18.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.