Pull Up a Chair. Let's Chat.

Whether you have a question about our legendary Old Growler, want to book a tour of our brewery, or are interested in stocking our award-winning Suffolk ales, we’re here to help. At Nethergate, we’ve always believed that the best conversations happen over a drink, but until we see you in person, a quick message will do. Drop us a line below or reach out to our specific sites directly.

Nethergate Brewery & Distillery (Long Melford)

The heart of our production.

  • Address: Rodbridge Corner, Long Melford, CO10 9HJ
  • Best for: Brewery tour bookings, distillery enquiries, and head office support.
01787 377 087 More Details

Nethergate Shop & Taproom (Bury St Edmunds)

Our historic home in the heart of the town.

  • Address: 11 The Traverse, Bury St Edmunds, IP33 1BJ
  • Best for: Local stockist questions and shop-specific events.
01284 704 433 More Details
shop@nethergate.co.uk

Office Hours

We're happy to help.

Checking status...
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed

Frequently asked questions

Can I visit you in person?

Absolutely. You’re welcome to visit either our Long Melford Brewery & Taproom or our Bury St Edmunds Shop & Bar. Opening hours and location details are on our website.
Do you offer nationwide delivery?

Yes, we deliver our beers, spirits, and gifts across the UK. Delivery options and costs are shown at checkout.
How long will my order take to arrive?

Orders are typically delivered within 2–3 working days. You'll receive tracking details once your order is dispatched.
Can I collect an order from the brewery or shop?

Yes! Just select “local pickup” at checkout and choose your preferred location—either Long Melford or Bury St Edmunds.
What should I do if there's a problem with my order?

If something’s not right, please contact us as soon as possible with your order number. We’ll make it right.
Do you cater for people who don’t drink alcohol?

Yes, we offer a low-alcohol beer (Venture Point Five) and a selection of non-alcoholic options at both locations.
Can I buy your beers or gins as gifts?

Definitely! We offer gift packs, merchandise, and e-gift vouchers—perfect for any beer or gin lover.
Are your products stocked anywhere else?

Yes, our beers are served in pubs and stocked in select retailers across East Anglia. For trade enquiries, feel free to get in touch.
Do you host public events I can attend?

We do! From live music and food trucks to seasonal celebrations, our events calendar is always full. Check our events page or follow us on social media for updates.
Are your venues dog-friendly?

Yes, well-behaved dogs are welcome at both Long Melford and Bury St Edmunds.
Is parking available?

Yes—Long Melford has on-site and overflow parking. Bury St Edmunds has several public car parks nearby.
Do you offer brewery tours?

Yes, we run brewery tours at our Long Melford site. Check our tours page for availability and booking.